All jewelry comes packaged in our signature pouch and box. Not only does the packaging look super cute, but it’s also perfect for storing your pieces safely.

To minimize waste, orders with two pieces are packed in a single box by default. Gifting them separately? Simply add an extra box to your order at checkout.

We ship to every country within the EU. We are Prague based and all our orders are fulfilled by Zásilkovna/Packeta. If you would like your order to be shipped outside of the EU, don't hesitate to get in touch: hello@glowbe.store

For orders placed within the European Union the estimated delivery time is between 2 - 7 business days.

Once your order is shipped you will automatically receive an email with a link to track your package. If you're having issues tracking your order, please reach out to hello@glowbe.store and we'll do our best to help you.

Please note that we try to ship your order as soon as possible. We can’t guarantee that your request to change or cancel your order can be processed in time. Once your order is shipped you won’t be able to change or cancel your order anymore.

In case you have such a request, send us an email to hello@glowbe.store and we'll do our best to help you.

In case you would like to make return or exchange, email us at hello@glowbe.store with your order number, the item(s) you want to return/exchange and the reason for returning. We will then send you instructions on how and where to send your package.

The items must be returned in their original condition. Unworn and in its original packaging.

We will let you know once we’ve received the package and tell you if the refund was approved or not. You’ll be automatically refunded on your original payment method.

If you receive a broken piece, contact us via hello@glowbe.store and send us a description and a picture/video of the problem. We'll be happy to help you and provide an exchange for new one.

You can use Apple Pay, Google Pay or a credit card payment.

A warranty period of 30 days applies to all items.

NOTE: this does not apply to discoloration! We have a warranty period of 12 months for discoloration. Of course, if the 12-month period has passed, it does not mean that the jewelery will discolor. You can always contact us if you have any questions or run into problems.

This warranty does not include insurance against physical or accidental wear and/or damage.

Please get in touch with us via hello@glowbe.com and we'll provide you with the requested documentation.

If you want to ask us anything, please send us an email at hello@glowbe.store and we'll be happy to help you. 💛