Is the jewelry waterproof?

You can wear your beloved jewelry anywhere and everywhere with no exceptions. Swimming pool? Sauna? Beach? Gym? Your jewelry will withstand it all without losing its color.

Our stainless steel jewelry is coated with 18 karat gold using a 10x stronger coating process called PVD - Physical Vapour Deposition.

Tarnish free & hypoallergenic - our jewelry is suitable for every type of skin (even the more problematic one).

All products are free of nickel, lead or cadmium.

How will my jewelry be packed?

All jewelry is packed in our signature pouch & box. Not only they both look super cute, but they're perfect for storing your pieces.

Do you ship worldwide?

We ship to every country within the EU. We are Prague based and all our orders are fulfilled by GLS. If you would like your order to be shipped outside of the EU, don't hesitate to get in touch: hello@glowbe.store

How long does it take to receive my order?

For orders placed within the European Union the estimated delivery time is between 2 - 7 business days.

Can I tracked my order?

Once your order is shipped you will automatically receive an email with a link to track your package. If you're having issues tracking your order, please reach out to hello@glowbe.store and we'll do our best to help you.

Can I cancel or update my order?

Please note that we try to ship your order as soon as possible. We can’t guarantee that your request to change or cancel your order can be processed in time. Once your order is shipped you won’t be able to change or cancel your order anymore.

In case you have such a request, send us an email to hello@glowbe.store and we'll do our best to help you.

Can I return my order?

In case you would like to make return or exchange, email us at hello@glowbe.store with your order number, the item(s) you want to return/exchange and the reason for returning. We will then send you instructions on how and where to send your package.

The items must be returned in their original condition. Unworn and in its original packaging.

When will I receive my refund?

We will let you know once we’ve received the package and tell you if the refund was approved or not. You’ll be automatically refunded on your original payment method.

How much is the return shipping fee?

The price of the return shipping fee depends on which courier you choose. This fee will be discounted from your refund or paid separately when exchanging items. If you have any questions on returns please contact us via hello@glowbe.store

I received a broken item. What should I do?

If you receive a broken piece, contact us via hello@glowbe.store and send us a description of the problem. We'll be happy to help you and provide an exchange for new one.

What are the payment options?

You can use Apple Pay, or a credit card payment.

What warranty is offered with your products?

A warranty period of 30 days applies to all items.

NOTE: this does not apply to discoloration!

We have a warranty period of 12 months for discoloration. Of course, if the 12-month period has passed, it does not mean that the jewelery will discolor. You can always contact us if you have any questions or run into problems.

This warranty does not include insurance against physical or accidental wear and/or damage.

Does your certificate providing information about the materials?

Please get in touch with us via hello@glowbe.com and we'll provide you with the requested documentation.

Any other questions?

If you want to ask us anything, please send us an email at hello@glowbe.store and we'll be happy to help you. 💛